Experiencing difficulties repaying your loan?
Call an Xact Customer Service Agent at 1-800-316-4220. However, the decision is up to you.
How is my loan payment date calculated?
Your loan payment date is based on the information you provided on your Paycheck Frequency and Next Pay date.
How do I make my Xact Loan™ payments?
We’re invested in making you feel secure, and that’s why making a payment on your Xact Loan is simple. When you have an Xact Loan, you may
be enrolled in our Autopay program which will automatically deduct payments from your bank on your due date.
It’s important that you have options to fit your needs. With autopay, you can rest easy knowing your payments will be made on time – without
When will my installment loan payments be due – and what are my repayment options?
If you're enrolled in autopay, your payments will be electronically withdrawn each month. To view your payment schedule, refer to your loan
agreement. Before your loan’s due date, you may also be able to set up a different form of payment – such as debit card, cashier’s check, money
order or MoneyGram, please call us at 1-800-316-4220. Repaying your loan earlier could save you money on interest.
After I pay off my installment loan, can I get another installment loan?
Yes, you can apply for a new installment loan after your current loan has been paid off. Keep in mind that there may be a waiting period before
you can apply for a new installment loan. You may also be asked to provide a bank statement showing that your loan was paid off.
How can I view my account information or check the status of my installment loan application?
To view your information or check the status of your application, log in to Pocket360™ by entering the email address and password that you provided to us when you applied for your installment loan. Once you’ve logged in, you can check the status of any outstanding loans, update information, review documents, apply for a new installment loan, check to see if there are any documents you still need to send in or see when your
next payment is due. To print copies of any documents, simply select the print option in your Web browser.
How do you protect my online account information?
Our online account management tool, Pocket360, uses Multi-Factor Authentication which is a dual- layer of protection for your online
account. When you login, you will be required to provide multiple credentials to verify your identity and protect your account from