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Xact
PO Box 36454
Cincinnati, OH 45236-0454

Feedback Hotline
513-878-0298

Customer Service
800-316-4220

Questions

Have questions about your application or loan? Want to find out more about refinancing? Need to update your account information?
Log into your Pocket360™ account today.

Feedback, Complaints, Fraud Concerns

Your feedback, comments, and/or complaints help us improve our products and services. We also take fraud and ID theft seriously. 
Please feel free to submit any issues or report behavior that concerns you. 

  • Feedback
    & Complaints
  • Fraud Concerns

Mail payments to:

Axcess Financial Customer Payments
PO Box 202101
Dallas, TX 75320-2101

Overnight payments to:

Lockbox Services 202101
Attn: Axcess Financial Customer Payments
2975 Regent Blvd, Suite 100
Irving, TX 75063

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© 2026 Xact®.  All rights reserved.  PO Box 36454, Cincinnati, OH 45236-0454

Contact Us

800.316.4220

P.O. Box 36454
Cincinnati, OH 45236-0454

Xact Customer Service Hours:
Monday–Friday: 8 am – 9 pm EST.
Saturday: 10am - 2pm EST
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